Returns & Refunds Policy

At Justine Enterprises, we strive to ensure that you are completely satisfied with your purchase. However, if for any reason you are not satisfied, we have established a straightforward returns and refunds policy to facilitate the process. Please review the following guidelines:

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

• Items must be in their original condition, unused, and in the original packaging.
• Returns must be initiated within [7 Workng days] of receiving your order.
• Proof of purchase (order number or receipt) is required for all returns.

2. Initiating a Return

To initiate a return, please follow these steps:

• Contact our customer service team at support@justineenterprises.com or call us at +91 70874 13800 to request a return authorization.
• Provide your order number, details of the product, and the reason for the return.
• Once your return request is approved, you will receive instructions on how to return your item.

3. Return Shipping

Customers are responsible for the return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective items). We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value to ensure that your returned item is received.

4. Return Time Frame

In case of approved the return, Your replacement will be delivered withing 5-7 working days. 

5. Refund Process

Your refund will be processed, and a credit will be applied to your original method of payment within 7 working days..

6. Exchanges

We currently do not offer exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.

7. Policy Changes

This Returns and Refunds Policy is subject to change. We encourage you to review it periodically for any updates.

8. Contact Us

For any questions or concerns regarding our returns and refunds policy, please contact us at:

• Email: support@justineenterprises.com
• Phone: +91 70874 13800

Thank you for shopping with Justine Enterprises! Your satisfaction is our priority.